1. Payment policy 

• A card on file is required before service begins.

• Payment is automatically processed after each completed service.

• Invoices are sent electronically by email or text.

• If payment fails, customers will be notified to update their card.

• Services may be paused if payment remains unpaid.

• Outstanding balances must be paid before future services are completed.

• Late payments may be subject to additional service fees or late charges.

 

2. Scheduling Policy

• Services are scheduled on a weekly or biweekly route.

• Customers are assigned a service day based on route efficiency.

• Specific service times cannot be guaranteed.

• Routes may change occasionally due to weather or seasonal demand.

• Customers will be notified if significant schedule changes occur.

 

3. Cancellation & Rescheduling Policy

• A 24-hour notice is required to cancel or reschedule service.

• Cancellations with less than 24 hours notice may still be charged.

• Frequent cancellations may result in removal from the service schedule.

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4. Skip Service Policy

• Customers may request to skip a scheduled service with 24-hour notice.

• Skipping multiple services may result in overgrown grass.

• An additional overgrowth fee may apply when service resumes.

• Skips may not always be possible during peak growing season.

 

5. Weather Policy 

• Services may be delayed due to rain or unsafe conditions.

• Weather delays will be completed on the next available service day.

• Service days may shift temporarily during heavy rain weeks.

• Customers do not need to reschedule due to weather.

• Weather delays do not cancel scheduled services but may move them to the next available route day.

 

6. Overgrown Lawn Policy 

• Lawns that have not been maintained regularly may require additional time and effort.

• first time Overgrown lawns may be subject to an additional fee.

• Extremely tall grass may require multiple visits to restore the lawn.

• The company may decline service if grass height is unsafe for equipment.

• If a lawn becomes excessively overgrown due to missed services, the property may require a cleanup service before regular maintenance resumes.

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7. Property Access Policy 

• Customers must ensure gates are unlocked on service day.

• Pets should be secured indoors or away from the service area.

• If technicians cannot access the yard, the visit may still be charged.

• If access to the property is unavailable on the scheduled service day, the visit may be skipped and charged as a completed service.

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8. Obstruction Policy (Toys, Furniture, etc.)

• Please remove toys, hoses, lawn furniture, and debris from the yard before service.

• The company is not responsible for damage to items left in the lawn.

• Areas blocked by objects may not be serviced.

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9. Service Satisfaction Policy

• If customers are unsatisfied with service, they must notify the company within 24 hours.

• The company will return to address the issue if necessary.

• Refunds are not guaranteed but issues will be reviewed.

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10. Damage Policy

• Our team takes care to avoid damage while servicing your lawn.

• Hidden objects, debris, or improperly installed irrigation may be damaged during service.

• The company is not responsible for damage caused by hidden obstacles.

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11. Lawn Health Disclaimer

• Lawn care services improve lawn appearance but cannot guarantee lawn health.

• Factors such as weather, pests, and soil conditions affect lawn growth.

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12. Service Suspension Policy

• Services may be temporarily paused due to:

• unpaid invoices

• unsafe property conditions

• repeated cancellations

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13. Communication Policy

• Customers may contact us via phone, text, or email.

• Messages are typically returned within 24 hours during business days.

 

14. Route Efficiency Policy

• Service routes are designed for efficiency and fuel management.

• Customers are assigned a service day based on location and route planning.

• Requests to change service days may not always be possible.

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15. Seasonal Service Policy

• Lawn mowing services are seasonal and typically run during the growing season.

• Additional services such as fall cleanups, aeration, and snow removal may be offered depending on seasonal availability.

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By scheduling service with The Chop Shop Lawn Care, customers acknowledge and agree to the policies listed above.